QUALITY CUSTOMER SERVICE

An ONLINE CATALOG with quality information and products for ATTRACTING, NESTING AND FEEDING WILD BIRDS. We also specialize in unique and distinctive Nature, Home and Garden, and Bird Watching Gifts, including Mylar Holographic Foil Windsocks.

To purchase a product or obtain additional information, CONTACT US by phone during business hours Monday through Saturday 10:00 am through 6:00 pm (MST).

801-467-7222   Salt Lake City, Utah

FOR MORE INFORMATION ABOUT OUR LOCAL STORE SEE ABOUT US.

CONTENTS:

• Security
• Satisfaction Guarantee
• Ordering Information
• Payment Options
• Shipping Information
• Gift Cards & Gift Wrap
• Gift Certificates

SECURITY

SATISFACTION GUARANTEED

RETURN AND EXCHANGE POLICY

We want you to be completely satisfied with our products. If for any reason you are not satisfied, you may promptly return the product, in the original packaging, for a replacement, refund or store credit. An original BACKYARD BIRDS AND GARDENS packing sheet or online payment receipt must be included with the return. Prior authorization from a representative from BACKYARD BIRDS AND GARDENS is required for returns or exchanges, so call for instructions. Shipping charges cannot be refunded. Other restrictions may apply.
Phone: 1-801-467-7222

ORDERING INFORMATION

To order from the Backyard Birds and Gardens Online Catalog, please CONTACT US by phone (801-467-7222) during business hours Monday through Saturday, 10:00am - 6:00pm (MST). We will be happy to answer any questions and verify availability before purchasing.

We never share or sell your information with any business or listings.

Once you have placed your order, you will receive an email confirming your order. Providing an EMAIL ADDRESS is essential for this service.

We usually ship orders within 48 hours (excluding weekends and holidays), and you can expect to receive your order within 7-10 days of the order.

PAYMENT OPTIONS

We accept the following Credit Cards:

VISA MASTERCARD DISCOVER CARD AMERICAN EXPRESS

If you wish to pay by check call 1-801-467-7222 to order.

SHIPPING INFORMATION

We reserve the right to choose the most efficient method of shipping, unless you specify differently.

Orders sent UPS Ground and USPS Parcel Post should be received in 5-7 business days after shipping (excluding weekends and holidays).

Expedited shipment options are available at an extra charge. UPS 2nd Day and USPS Priority Mail usually arrive in 2-3 weekdays, but this can vary according to the shipping service and season.

We make every effort to promptly ship in-stock items within 48-72 hours of receiving the order (excluding weekends and holidays.) Fast shipping is a priority.

In the case of Out of Stock Items, we will notify you via email.

For lightweight items under 3 pounds, such as the Mylar Holographic Foil Windsocks , USPS is generally more economical.

Any questions, feel free to call at 1-801-467-7222. We will be glad to help you.

UPS does not ship to PO Boxes.

UPS shipping charges are less if mailed to a commercial address.

We offer:

1. UPS Ground (USA only) Shipping usually takes 5-7 business days, depending on area.
   
2. UPS 2nd Day Air (USA only) Shipping usually takes 2-3 business days.
   
3. USPS(United States Postal Service) Parcel Post - Shipping usually takes 5-7 business days.
   
4. USPS Priority Mail - Shipping usually takes 2-3 business days.
   

We cannot guarantee shipping times, as this is controlled by the shipping service.

We reserve the right to choose the most efficient and economical method of shipping within the time frame you have chosen. No refunds will be given for shipping charges.

ANY QUESTIONS? See CONTACT US

GIFT CARDS AND FREE GIFT WRAP

OUR CUSTOM "BIRD TRACK" GIFT WRAP IS AVAILABLE FOR A $2.OO CHARGE. SEE "GIFT WRAP" CATEGORY IN THE MENU OF PRODUCTS ON THE HOMEPAGE OF THE STORE to select gift wrapping for your product. It will show up as a separate purchase item in your SHOPPING BASKET, and an itemized charge at CHECKOUT. A GIFT CARD will also be included if you write a message in the box shown at the PAYMENT page of CHECKOUT and include the words "GIFT CARD MESSAGE."

We will include a short message from you on the shipping invoice. See message box in PAYMENT window during CHECKOUT process. (In the window where choice is made to use PAYPAL, there is a blank box to write the message that you wish to send with the product. If you are sending the product as a GIFT, please type in "GIFT CARD MESSAGE", and we will transfer that message to a card. Otherwise, the message will be printed on the shipping invoice.

GIFT WRAPPING is available for a charge of $5.00. We provide our exclusive BIRD TRACKS custom made GIFT WRAP, with a colorful bow included. See CHECKOUT.

GIFT CERTIFICATES

CURRENTLY, GIFTS CERTIFICATES WILL BE AVAILABLE BY PHONE ORDER ONLY! PLEASE CALL US AT 1-801-467-7222, Monday through Saturday (10:00 am - 6:00 pm MST). We will be glad to help you.

Give the gift of choice by providing a GIFT CERTIFICATE, mailed to the recipient. Just select GIFT CERTIFICATE on the PRODUCTS MENU, and purchase the amount of your choice. We will fill out a printed GIFT CERTIFICATE, and mail it to the SHIPPING ADDRESS that you provide in CHECKOUT. There will be a handling and shipping charge.

THANKS FOR VISITING BACKYARD BIRDS and GARDENS.COM!

CLICK HERE to find QUALITY BIRDFEEDERS, HUMMINGBIRD FEEDERS, BIRDHOUSES, NESTING BOXES, BAT HOUSES, NATURE AND GARDEN GIFTS, BIRD WATCHING GIFTS AND SUPPLIES, and MYLAR FOIL WINDSOCKS.

HOMEPAGE www.backyardbirdsandgardens.com